Refund policy

Returns & Refunds

You have 30 days after receiving your order to request a return. Items must be unworn/unused, with tags, in original packaging, and accompanied by proof of purchase.

To request a return, email bigdealpoint0@gmail.com. Returns must be approved before sending; unauthorized returns won’t be accepted. If approved, we’ll provide a return label and instructions.

Damaged or incorrect items: Contact us immediately after delivery so we can resolve the issue.

Non-returnable: Perishable, personalized/custom, personal-care items, hazardous materials, flammable liquids/gases, sale items, and gift cards.

Exchanges: Return the original item and place a new order once your return is accepted.

EU orders: Customers have a 14-day cancellation/return right as required by applicable EU rules.

Refunds: Once your return is inspected and approved, your refund will be issued to the original payment method within 10 business days. If you haven’t received it after 15 business days, contact bigdealpoint0@gmail.com.